What payment methods can I use?

We currently accept any valid credit or debit card. Any card with a Visa / Mastercard logo can be used for your purchase at LUXMALL.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in EUR

Can I pay with cash?

LUXMALL does not support cash on delivery for various reasons. Our priority is selling great products and providing the best customer experience. Being cashless helps us to ensure smoother and faster deliveries which mean lower prices for our customers. Cash also cannot provide the full customer protection services that you get from your bank and card provider.

Our hassle-free returns policy lets you try out and use a product before deciding whether it works for you. In case it doesn't, we also have the ability to directly provide a refund to your card.

If you wish to use cash, you can also purchase a prepaid internet shopping card at various banks/supermarkets/petrol stations around the UAE

Why do I see a charge when my payment fails?

When someone attempts a payment, we send over a request to your issuing bank for either a or a authorization (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, we reverse our authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement. Depending on the bank, it will be removed from your statement in anywhere from a few minutes to a few weeks.

Do you support international cards?

You can use any credit or debit card with a Visa/Mastercard logo on the front of the card. All charges to your card will be made in EUR, so if your card is issued in another country, your bank may charge an extra foreign conversion fee.

Why was my card declined?

Declines can happen for a variety of reasons.

When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into accounts, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

How can I find out more information about a specific decline?

We show as much information as we receive from your bank about a decline. Unfortunately, most declines are generic, so we don’t have much information as to why a charge was specifically declined. If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.